The site RedHotPie.com.au seems well-structured and the range of services they offer is not insignificant. Furthermore, the site focuses heavily on organized events that the community can access and get to know each other to have fun. However, we created this review to go beyond first impressions and bring to light the reality of what goes on behind the scenes. Although the experience may seem fantastic, it is, undoubtedly, a scam and this review will explain why.
As we went over the Terms & Conditions, we immediately stopped at the mention of a paid subscription item. It’s true that the site promises its users there’ll be many activities users can do for free, but with our test profile, we discovered that none of that was true. In fact, chatting with someone else on the site isn’t possible unless users purchase a premium subscription. Different packages are offered, from premium to diamond, at different prices. Each package offers a different limit for the various features: messages, video chat, image sharing, likes per day, etc. We suspected a rip-off.
Automatic renewal is used to scam users
RedHotPie.com.au is owned by Digital Quarter Pty LTD, whose offices are in Perth, Australia. The Terms & Conditions clearly explain the mechanism that operates this site with a certain note of irony. It is expressed that following through with payments by credit card would be convenient for the user, but the subscription will be automatically renewed. Only on these pages was it written that to deactivate the automatic renewal, the user must do it themselves through the website.
Excerpt from the Terms & Conditions (as of 29/08/2023)
If you pay for your Digital Quarter Network membership by credit card then, for your convenience, we have set your auto-renewal to ON […] Your credit card will automatically be debited the appropriate fee. Your membership will continue to be renewed in this manner until you turn your auto-renewal feature off. The auto-renewal feature can be switched off in the settings area of the website you are using or through your settings in the Apple App Store or the Google Play Store.
In the event you disagree with any charge made to your account, you agree to contact us with a view to resolving the dispute prior to making a formal notification to your credit company. You must contact us by email [email protected][…]
All disputes must be raised within three (3) months of the disputed transaction occurring. You waive your rights to seek reimbursement for disputes arising outside of this period.
The kind of nightmare, we never want to have
If users become aware of the automatic renewal, they would want to open a dispute. To do so, they would have to do it no later than 3 months after the activation of the premium subscription by first contacting their bank and then emailing the site’s customer service. It sounds like a long and tiring bureaucratic process. There is obviously no refund of any kind for the subscription period that was already used. Negative reviews from former users described their bad experiences on this site and the problems with cancelling subscriptions. We advise you to avoid registering here.